Here are some answers to the most frequents questions.

Just click on the question to make appear the answer.

About shipment

  • Your order will be posted very fast.

    When an order is placed on the shop, it’s immediately being prepared.

    Usualy, orders are shipped the same day, or the next day (on working days), from Monday to Friday.

  • La Poste with tracking number.

    Once an order is shipped, the parcel is took by the french post office, La Poste.

    Every orders are posted with a tracking number.

    When the post office gets your parcel, we will notify it to you by email, and we will communicate your tracking number.

  • Shipment costs 6.95 euro

    This is a unique process fee to send orders to France, Andora or Monaco, with a tracking number.

    For each order placed, no matter items number, we only charge a simple flat shipment fee.

  • In some European countries.

    Orders can be shipped to the following countries:

    Austria, Belgium, Denmark, Finland, Germany, Ireland, Italy, Liechtenstein, Luxembourg, Netherlands, Spain, Sweden, United Kingdom.

    Shipment costs to this countries is a unique 12.95 euro fee per order, by airmail including a tracking number.

About the payment

  • Credit card processing via secure PayPlug.

    You can pay your order with any Visa or Mastercard.

    We use the French company PayPlug for a secure payment processing.

    We have no information about your card details.

  • Yes!

    You can choose Paypal during the checkout to pay your order, no problem.

    We don’t charge any fee for Paypal payments.

  • Payments are not done in our shop.

    The payment process is managed by PayPlug or by Paypal depending your choice.

    Both companies use strong encrypted systems to secure your payment datas.

    Simple, fast, and secured, we have no access on your informations.

Send an email to the shop.

If you would like to contact with the shop, you can send an email through the dedicated contact form. Click on the following button to access the contact form.

Secured payment

Don't worry, you can securely pay your order on Muku by Visa or Mastercard handled by PayPlug France, or simply with Paypal.

Good parcel

Because a good parcel matters.

Muku takes seriously care of your order with an extra attention to the protection of your parcel.

Shipment with tracking

Muku ships orders with tracking number using French post service la Poste.

So you will know when your mailman will deliver your order.